Shipping policy

Shipping Policy

Thank you for shopping with Roots of Mexico 🌿

All of our ceramic pieces are handmade and carefully packed with love.

Processing Time:

Orders are typically processed within 2–5 business days. During holidays, sales, or high-volume periods, processing times may be slightly longer.

Shipping Time:

Standard shipping usually takes 3–7 business days within the United States depending on your location and carrier service.

Carriers:

We primarily ship through UPS and USPS.

International Shipping:

We currently offer shipping to select international locations. Shipping times and costs may vary depending on destination.

Delays:

Please note that unexpected carrier delays, weather conditions, or customs processing may affect delivery times.

Damaged or Lost Packages:

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.

Custom Orders:

Custom and personalized orders may require additional processing time depending on the design and quantity requested.

Questions:

For any shipping questions, please contact us at support@rootsofmexico.shop